Refund & Return Policy
Azorta Return & Exchange Policy
At Azorta, we strive to ensure our customers are completely satisfied with their purchases. Please carefully review our updated return and exchange policy below:
Return & Exchange Policy
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Returns are accepted for both defective and non-defective products.
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Exchanges are allowed only for size issues.
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You must request a return or exchange within 7 days of receiving your order.
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Products must be new, unused, and in their original condition with all tags and packaging intact.
Return / Exchange Process
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To request a return or exchange, please email us at azortaindia@gmail.com.
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Along with your request, please share a video of the product being unboxed in the presence of the courier delivery person — this is a mandatory requirement for processing your request.
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Once we receive your request and the required video, our support team will review it and connect with you for the next steps.
Reverse Shipment Fee
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A ₹150 fee will be charged for the reverse shipment required for the return or exchange.
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There is no additional restocking fee.
Refunds & Processing Time
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Refunds (if applicable) are processed within 2 working days after the returned product passes quality inspection.
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For exchanges, the replacement item will be shipped once the original product is received and approved.
Need Help?
For any questions or additional support, please contact us at azortaindia@gmail.com
Thank you for shopping with azorta.com!